We strive for 100% customer satisfaction.
In the unlikely event that you are not completely satisfied with your cigars, simply contact us within 21 days of the product receipt for an RMA (Return Merchandise Authorization) before sending the cigars back to us. We will give you detailed return instructions depending on your special case and country.
All return packages must be authorized by us prior to shipping and you must provide us with a tracking number immediately after sending the package(s).
Returns for cigars will only be accepted with original bands, cellophane sleeves, tubes, or other "individual" packaging still intact. Because taste is such a personal thing, we will not accept returns for cigars that you just do not like the flavor of and that have no quality issues.
At least 96% of the order must be returned in its original package to Us.
We will send a replacement, issue a Credit Voucher or refund your money according to your preference as soon as the defective goods are received by us.