All orders are subject to confirmation by Cigar Terminal.
You will receive an "Order Received" email once you complete the checkout.
We reserve the right not to serve certain orders based on our sole discretion. This is mostly due to suspected fraud, shipping conditions being less than ideal at the destination country or something looking suspicious in the way order was placed. No order is considered binding on us until we accept, confirm, process and ship it.
An order is not considered "Confirmed" until we have verified with the warehouse that we still have the item(s) in stock. If we do not have the product in stock at the time of purchase, we will inform you accordingly.
We guarantee delivery for almost all the countries we ship to.
If you are from a country which we cannot guarantee delivery, we will contact you before shipping your order. If we process your order and ship it without contacting you, you can safely assume that you are covered with our delivery guarantee.
Still, tobacco laws can be completely different in every country. There are countries where importation of tobacco products may be prohibited. Please make sure you know the applicable laws pertaining to the purchase and importation of tobacco products and Cuban Cigars from abroad.
Our delivery guarantee covers almost all cases except for situations that arise from customer error such as wrong or insufficient address at the time of placing the order, theft of the packages on customer premise after delivery - package tracking shows delivered and customer had been away at the delivery address for extended periods of time during the delivery window of the packages.
Shipping tobacco products over international borders is not an easy feat and our expertise is exactly that. We have been in this business long enough to know the best practices to get our products to our customers in a safe and secure way. If we think that we cannot deliver the goods to your country in a safe and secure way, we will not process your order and inform you the reason why we cannot process your order.
We reserve the right to cancel and not to ship orders placed from countries we do not consider as secure at times at our full discretion.
Once we hand over your parcel to Postal Service, average shipping times via International Priority mail are:
North America: 6 -10 Days Business Days
Europe: 4 - 10 Business Days
Asia Pacific: 10 - 20 Business Days
Australia: 10 - 20 Business Days
Please note that these delivery times are based on normal circumstances. Holidays and unforeseen postal situations may impact these times.
We ship your cigars in their original boxes with their bands and seals on.
Your cigars will arrive fresh and in original impeccable condition. We shrink and vacuum seal all boxes preshipment, stuff the shipping boxes with foam filler or use shipping envelopes with bubble wrap to reduce any movement during transit to prevent cigars from being damaged during transport.
As per your pre-shipping instructions, we can OPEN AND INSPECT the boxes to make sure the cigars are free of mold or any damages. You should make this request before shipping during the ordering process.