www.CigarTerminal.com Terms and Conditions

1. Who we are

This website is operated by CT Group, Case Postale 56, 1580 Avenches, Switzerland ("Cigar Terminal", "we", "us"). You can reach us at info@cigarterminal.com or +41 22 518 0067.

In these terms, "you" means the person placing an order or using the site.

2. Age restriction

We do not sell tobacco products to anyone under 18, or under the minimum legal age where you live if that is higher. By placing an order you confirm that you, and the person receiving the shipment, meet that age requirement.

We may verify your age, including through age verification services, and we may refuse or cancel any order where we are not satisfied that the requirement is met. Attempting to buy tobacco below the legal age is unlawful.

We do not sell cigarettes or e-cigarettes.

3. Health warning

We are not liable to you or to anyone else for health effects arising from the use of tobacco products.

4. Orders and acceptance

When you complete checkout you will receive an Order Received email. This confirms we have your order; it is not acceptance of it.

Your order is only Confirmed, and a contract only formed, once we have verified with our warehouse that every item is physically in stock and we have accepted the order. If an item is unavailable we will contact you before going further.

We may refuse or cancel any order, including where the item is out of stock, the price was displayed incorrectly, we cannot verify your age or payment details, or we cannot ship safely to your address. If we cancel an order you have paid for, we will refund you in full.

There is no minimum order value.

5. Prices and currency

Prices are shown in US dollars, euros or pounds sterling depending on your location, and you can change currency using the selector at the top of the page. All orders are charged in US dollars. We do not add a currency conversion fee, but your bank or card issuer may apply its own exchange rate and charges.

We may change prices at any time, but a change will never affect an order we have already confirmed.

6. Payment

We accept VISA and American Express. Bank wire transfer is available for wholesale orders by arrangement. You can also order by telephone.

By paying you confirm that the card details you supply are true and complete, that you are authorised to use the card, and that you will pay the total shown including shipping.

Your billing details must match your card statement. If they do not, your order may be delayed while we verify it, and we may ask you for further information.

Your card is charged in US dollars at the time you place the order. You are invoiced only after our staff have confirmed and accepted the order and our payment processor has validated your details. If your order is cancelled, the credit card charge is refunded automatically, typically in less than 24 hours, however it could take up to 7 to 10 business days depending on your bank.

Payments are processed by our payment provider over encrypted connections. We do not receive or store your full card number.

7. Shipping and delivery

A flat shipping fee of 25.00 USD applies worldwide. It is charged per order, not per box.

We ship in the original boxes with the bands on. Boxes are vacuum and shrink packed, and the shipping carton is packed with foam or bubble wrap to limit movement in transit. Orders are shipped with Swiss Post in discreet outer packaging.

Typical delivery times once the parcel leaves our warehouse:

Delivery times are estimates. Once a parcel is handed to Swiss Post, onward delivery depends on the postal service in the destination country, which we do not control.

A parcel is not treated as delayed until 30 days have passed since we handed it to the carrier. After that, contact us and we will arrange a reshipment or a refund.

8. Import, customs and duties

Tobacco laws differ between countries, and some countries prohibit the import of tobacco products or of Cuban goods. By ordering, you confirm you know the rules that apply to importing cigars to your delivery address, and you take responsibility for bringing them into your country.

We sell at duty free and tax free prices, but we cannot guarantee duty free or tax free delivery. Any duties, tariffs, taxes, customs charges or brokerage fees are yours to pay, as are any delays caused by customs.

Swiss customs require us to declare the regular retail price of the goods. The value shown on the customs declaration is therefore the regular price displayed on our website, not any discounted or promotional price you may have paid. Where your country assesses duty on the declared value, this may mean the duty is calculated on the regular price.

9. Delivery guarantee

We guarantee delivery to almost every country we ship to. Where a parcel is lost in transit, we will reship your order.

The guarantee does not cover failures caused by circumstances on your side, namely:

• a wrong, incomplete or out of date address;
• an address change after despatch;
• failed delivery because nobody was available to receive the parcel;
• a parcel that tracking shows as delivered but which you say you did not receive.

Where delivery fails for one of these reasons, no refund is due. This does not affect your statutory rights.

10. Returns and refunds

We aim for 100% customer satisfaction. If you are not happy with your cigars, contact us within 21 days of receiving them for a Return Merchandise Authorisation (RMA) before sending anything back. We will give you return instructions for your situation and country.

All returns must be authorised by us in advance, and you must give us a tracking number as soon as you send the parcel.

Returns are accepted only where:

• the original bands, cellophane sleeves, tubes and any other individual packaging are still intact; and
• at least 96% of the order is returned in its original packaging.

Because taste is personal, we do not accept returns simply because you did not enjoy the flavour, where there is no quality problem. If there is a quality issue, email us with photographs before returning anything, as that is usually the quickest way to resolve it.

Once we receive the goods we will send a replacement, issue a credit voucher, or refund you, as you prefer.

Nothing in this section removes your statutory rights as a consumer, including your rights if goods are faulty or not as described.

11. Availability and purchase limits

Special offers and sales are valid while stocks last or for the stated period of the promotion.

Because of high demand and limited supply, distributors send us most products periodically and in limited quantities. We will do our best to fulfil every order but cannot guarantee that all items or quantities will be available.

So that as many customers as possible can buy the products they want, we may limit quantities per customer or per order. Certain items are marked as limited. You agree to respect these limits and not to try to get around them.

12. Rewards programme

Our rewards programme is governed by the Rewards Programme Policy, which forms part of these terms. In summary, points are earned on purchases and other qualifying activity, can be redeemed as store credit at checkout, cannot be exchanged for cash, and expire one year after they are earned unless stated otherwise for a promotion.

Where the Rewards Programme Policy and these terms conflict, these terms take precedence.

13. Trademarks and copyright

All trademarks belong to their respective owners.

The content of this website, including text, images and code, belongs to Cigar Terminal and is protected by copyright and trademark law. You may not copy, reproduce, republish or reuse it without our written permission.

Suppliers change the packaging and appearance of their products from time to time, and our images may not always reflect the current packaging. We are not responsible for typographical errors or differences between an image and the item supplied, though if you receive something materially different from what you ordered, your rights under section 10 apply.

14. Our liability

Our total liability arising out of any order is limited to the amount you paid for that order.

We are not liable for losses that were not foreseeable, or for business losses such as loss of profit, where you are buying as a consumer.

15. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including postal disruption, customs action, extreme weather, industrial action, and changes in law affecting the sale or import of tobacco. If such an event occurs we will contact you and either extend the delivery time or, if the delay is substantial, cancel and refund the order.

16. Changes to these terms

We may update these terms. The version that applies to your order is the version published when you placed it, so a change will never be applied retrospectively to an order we have already confirmed.

We will post any new version on this page with a new effective date, and where a change is significant we will make that clear.

17. General

These terms, together with our Privacy Policy, Cookie Policy and Rewards Programme Policy, are the entire agreement between you and us about your use of this website and any order you place.

If any part of these terms is found to be invalid or unenforceable, the rest continues to apply.

If we do not insist on a right straight away, that does not prevent us from enforcing it later.

You may not transfer your rights under these terms without our agreement.

18. Contact us

For help, comments or suggestions, email info@cigarterminal.com, call +41 22 518 0067, or use the form on our Customer Service page.

By placing an order you agree to these terms.