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Privacy Policy
On this page
1. Who we are
The controller responsible for your personal data is:
| Website | www.cigarterminal.com |
|---|---|
| Registered address | Case Postale 56 1580 Avenches Switzerland |
| info@cigarterminal.com | |
| Telephone | +41 22 518 0067 · US and Canada toll free 877-660-0726 |
| Data protection contact | privacy@cigarterminal.com |
2. Scope of this policy
This policy applies to everyone whose personal data we handle, including visitors to our website, newsletter subscribers, and customers, regardless of nationality or country of residence. It covers www.cigarterminal.com in all of its language versions.
It does not cover third party websites we link to. Where we say "personal data" we mean any information relating to an identified or identifiable person.
3. What data we collect
Data you give us
- Account details - first and last name, email address, password, language and currency preference.
- Order details - billing address, delivery address, telephone number, order contents and history.
- Billing information - the name and address on your card, and a partial card number (typically the last four digits and card type) returned to us by our payment provider. We never receive or store your full card number, expiry date or security code.
- Correspondence - anything you send us by email, contact form, telephone or social media, including support requests and product reviews.
- Marketing preferences - whether you have opted in to our newsletter.
Data we collect automatically
- Technical data - IP address, browser type and version, operating system, device type, and referring page.
- Usage data - pages viewed, products viewed, time on site, and how you navigate the site.
- Cookie data - see section 5.
4. Why we use it, and our legal basis
We only use your personal data where the law allows us to. In most cases that is one of the following.
| What we do | Data used | Legal basis |
|---|---|---|
| Create and manage your account | Account details | Performance of a contract |
| Process, ship and invoice your order, and handle returns | Order and billing details | Performance of a contract |
| Answer your questions and provide support | Correspondence | Performance of a contract, or our legitimate interest in helping people who contact us |
| Keep accounting and tax records | Order and billing details | Legal obligation |
| Verify that you are of legal age to buy tobacco | Age confirmation and, where required, identity data | Legal obligation |
| Detect and prevent fraud and card misuse | Order, billing and technical data | Legitimate interest in protecting our business and customers |
| Send you our newsletter and offers | Name, email, IP address | Consent, which you may withdraw at any time |
| Analytics, and advertising cookies | Technical and usage data | Consent |
| Operate our rewards programme | Account and order details, points balance | Performance of a contract |
Where we rely on legitimate interests, you can object at any time. See section 8.
5. Cookies and similar technologies
We use cookies and similar technologies to run the site, remember your preferences, measure how the site is used, and show advertising. Full details, including the categories of cookie we set and how to control them, are in our Cookie Policy.
Cookies that are strictly necessary to run the site, such as those that keep your shopping cart working, are set automatically. Analytics and advertising cookies are only set with your consent, and you may withdraw that consent at any time.
6. Who we share data with
We do not sell or rent your personal data, and we never have. We share it only with the following categories of recipient, and only as far as they need it:
- Payment providers - to take payment and check for fraud.
- Delivery partners - Swiss Post and any onward carrier, to deliver your order and to complete customs paperwork.
- Email and marketing - Intuit Mailchimp (The Rocket Science Group LLC, 405 N Angier Ave NE, Atlanta, GA 30308, USA), which hosts our newsletter.
- Analytics and advertising - Google (Google Analytics), subject to your cookie consent.
- IT and hosting suppliers - who host and maintain this website.
- Professional advisers and authorities - where we are legally required to disclose, for example to tax or customs authorities.
7. How long we keep data
| Data | Retention period |
|---|---|
| Account data | While your account is open, then deleted or anonymised on request |
| Order, invoice and accounting records | Ten years from the end of the financial year |
| Newsletter data | Until you unsubscribe, then removed within a reasonable period |
| Support correspondence | Three years |
| Analytics and advertising data | As set out in our Cookie Policy |
If you ask us to close your account, we will close and anonymise it. We cannot, however, delete records that we are legally required to keep, such as invoices and accounting records. This is a normal and lawful limit on the right to erasure.
8. Your rights
You have the following rights over your personal data. They are free to exercise, and we will respond within one month.
- Access - get a copy of the data we hold about you.
- Rectification - have inaccurate or incomplete data corrected.
- Erasure - have your data deleted, subject to the retention obligations in section 7.
- Restriction - ask us to pause processing while a dispute about accuracy or legitimate interests is resolved.
- Portability - receive the data you gave us in a machine readable format, or have it sent to another provider.
- Objection - object to processing based on legitimate interests, and to direct marketing at any time. If you object to direct marketing we will stop, without exception.
- Withdraw consent - where we rely on consent, withdraw it at any time. This does not affect processing carried out before you withdrew.
- Complain - lodge a complaint with a supervisory authority.
You can exercise most of these through your account, or by emailing us. To unsubscribe from marketing, use the link in any newsletter or your newsletter preferences.
9. How we protect your data
We use a combination of technical, administrative and physical controls to keep your data safe. These include encryption of traffic between your browser and our site using TLS, restricted access on a need to know basis, and secured remote access for our staff.
Card payments are handled by our payment provider on encrypted connections. We do not receive or store full card numbers. If you would rather not enter card details online, you can place your order by telephone.
No system can be guaranteed completely secure. If a breach occurs that is likely to result in a high risk to your rights, we will notify you and the relevant authority as the law requires.
10. Age restriction
Our products are not sold to anyone under 18, or under the minimum legal age in your country if that is higher. Our website is not directed at children and we do not knowingly collect personal data from them. If you believe a minor has given us personal data, contact us and we will delete it.
11. Automated decisions and profiling
We use automated checks to screen orders for fraud and to confirm eligibility to purchase. We also use your browsing and purchase history to recommend products and, with your consent, to show advertising.
We do not make decisions producing legal or similarly significant effects about you by automated means alone. If an order is declined by an automated fraud check you may contact us and ask a member of staff to review it.
12. Changes to this policy
We may update this policy. When we do, we will change the effective date at the top and, where the change is significant, tell you more prominently, for example by email or a notice on the site. We encourage you to check this page from time to time.
13. How to contact us
For any question about this policy or about your data:
Cigar Terminal
Data Protection Contact
Case Postale 56
1580 Avenches
Switzerland
Email info@cigarterminal.com · Telephone +41 22 518 0067
See also our Terms and Conditions and Cookie Policy.
