Servicio al Cliente

Shipping cost

A flat 25.00 USD shipping fee applies worldwide. It is charged per order, not per box, so adding more boxes to the same order does not increase the shipping cost.

Delivery times

Typical transit times once your order leaves our warehouse:

How your cigars are packed

Your cigars arrive fresh and in original condition. Boxes are shrink and vacuum sealed, then protected with foam or bubble wrap. If you would like your cigars inspected for mould or damage before they ship, just ask and we will check them for you.

Delivery guarantee

We guarantee delivery to almost every country we ship to. The guarantee does not cover circumstances outside our control, such as an incorrect or incomplete delivery address, or theft after the parcel has been delivered.

Delayed shipments

A parcel is not treated as delayed until 30 days have passed since we handed it to the carrier. If your order passes that point, contact us and we will arrange a reshipment or a refund.

Duties, customs fees and taxes

We sell at duty-free and tax-free prices, but we cannot guarantee duty-free and tax-free delivery. Any import duties or taxes charged by your country are the responsibility of the recipient.

Can you ship to my country?

We ship to most destinations. Where a route cannot be served securely, we reserve the right to decline the order. If you are unsure about your country, email us before ordering and we will confirm.

Secure payment

Card payments are taken through our SSL-encrypted secure order page, so your card details are transmitted over an encrypted connection.

Your personal information

We use your details to process and deliver your order and, if you have opted in, to send you offers and news. Full details of what we collect and how it is handled are set out in our policies.

• Privacy Policy
• Terms and Conditions

Discreet delivery

Orders ship in plain outer packaging with no branding indicating the contents.

We aim for 100% customer satisfaction. If something is not right, we will put it right.

How to start a return

Request an RMA (return authorisation) within 21 days of receiving your order by emailing info@cigarterminal.com with your order number and a short description of the problem. Please do not send anything back before you have your RMA.

Condition of returned cigars

• Original bands, cellophane sleeves, tubes and any other individual packaging must still be intact.
• At least 96% of the product must be returned.

Your options

Once the return is approved you can choose a replacement, a credit voucher for a future order, or a refund.

Order confirmation

All orders are subject to confirmation by Cigar Terminal. You receive an initial confirmation as soon as you check out, but the order is not binding until our warehouse has verified that every item is physically in stock. If something is unavailable, we contact you before proceeding.

Minimum order

There is no minimum order amount. Order a single cigar or a full box.

Ordering by phone

Prefer to order by phone? Call 877‑660‑0726 (US and Canada, toll free) or +41 22 518 0067.

Aged, limited and regional editions

Our stock moves quickly, so availability changes often. Aged cigars appear from time to time, usually as limited or regional editions. If you are looking for something specific, contact us and we will tell you what is in the humidor.

Accepted payment methods

• VISA and American Express, processed online through our SSL-encrypted secure order page.
• Bank wire transfer for wholesale orders. Email us to arrange it.
• Phone orders on 877‑660‑0726 or +41 22 518 0067.

Currency

Prices display in US dollars, euros or pounds sterling depending on your location, and you can switch currency at any time using the selector at the top of the page. All orders are billed in USD. We do not add any currency conversion fee, though your bank may apply its own exchange rate.

How your card is charged

Your card is charged the USD amount of the order at the time you place it. Please make sure your billing details match your card statement exactly, as a mismatch will delay verification. If an order is cancelled, the charge is reversed automatically.

Why our prices are competitive

Cigar prices vary between vendors mainly because of sales volume and the impact of local taxes and duties. Our warehouse sits in a duty-free bonded facility in Switzerland and we ship in high volume, which lets us keep prices low.

Rewards

Earn points on your purchases through our Rewards Program.

If you have an account

Sign in and open My Orders to see every order you have placed, its current status and its contents.

If you checked out as a guest

Email info@cigarterminal.com with your order number and the email address you used, and we will send you an update.

Tracking your shipment

Once your order leaves our warehouse we email you the tracking details. Remember that a parcel is not considered delayed until 30 days after it is handed to the carrier.

Everything below lives in your account area once you are signed in.

• Account information – change your name, email address or password.
• Address book – add or edit billing and shipping addresses.
• Newsletter subscriptions – opt in or out at any time.
• My Wish List – keep track of cigars you want to come back to.